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Frequently Asked Questions

Below are some quick answers to some of the common questions we get on various topics such as Treatment Methods, Costs and Medical Insurance usage. If you need more details please call or email us!

Treatment Methods

What is Active Release Technique (ART)?

ART is a hands on method that utilizes tissue tension on the muscles or fascia while using body movements to break up adhesions or ‘knots’ in the muscles. This method is a very effective form of muscle rehabilitation that usually gets very fast results.

What is Graston technique or IASTM (Instrument Assisted Soft Tissue Mobilization)?

Graston and other IASTM tools such as MyoBar are specially designed stainless steel tools that are used to detect and treat muscles that have become fibrotic or stiff. The tools break up adhesions that have built up in these areas. This can get rid of pain, restore strength, and improve motion.

What other treatment methods do your doctors use at Active Body?

Aside from chiropractic adjustments, Graston and ART we also utilize selective functional movement assessment, kinesiology taping methods using Rock Tape, McKenzie technique, Reflexive Performance Reset, Dry Needling and rehabilitative exercises.

What are Chiropractic adjustments? Are they safe?

Chiropractic adjustments are one of the safest and most effective ways to quickly restore movement to joints that are not moving correctly in the spine and extremities. When combined with other muscle techniques that we use at Active Body, adjustments usually feel great and get rid of pain fast!

What is Dry Needling? Does it hurt a lot?

Dry Needling uses acupuncture needles to directly target fibrotic areas (knots) in muscles to improve the blood flow. The needle makes a micro-lesion through the unhealthy tissue which triggers healing. The needles are so thin that they don’t feel sharp, usually it feels like pressure.

How many treatments does it take to get better? Do I have to sign up for huge packages of therapy?

The ‘Active Body treatment method’ which combines these techniques usually generates fast results. Patients usually see changes in a couple of visits and treatment regimens are typically 4 to 6 treatments for an area. We do not try to sell patients on huge treatment packages. We like fast results!

Clinical Massage

What type of massage do the therapists utilize at Active Body?

Our massage therapists are highly trained as Chiropractic assistants and combine hands on techniques with active therapies. This combo of hands on work with active movements is designed to help restore pain free movement. It is not a ‘spa massage’, it is designed to help you with pain.

Can I use my insurance to cover clinical massage or Gyrotonic therapy?

Insurance does not cover spa type massage, but depending on your insurance company and your benefits, you may have coverage for active clinical massage. You must first be a patient of one of our chiropractors to be eligible since it can only be covered if it is part of a therapeutic treatment plan.  Gyrotonic is also used as a rehabilitative therapy as part our treatment plans and can be covered if you are being treated by the doctors of our office.

If I am not using insurance, how much does a session with a massage therapist or Gyrotonic cost?

Currently, our therapists charge $60 for a half hour or $110 for an hour. We do also have special rates that can further reduce the cost through packages.

Other General Questions​​​​

Do you charge for late cancellations or missed appointments?

Your appointment time is reserved just for you. A late cancellation or missed visit directly affects the therapist’s income since that spot could have been filled by another patient.  We send out a 48 hour email reminder, plus a 24 hour and a 2 hour text message reminder so you get lots of advanced notice if you need to cancel.
Our policy is that it is considered a late cancellation if:

  • Canceling less than 12 hours before your appointment by web portal / online
  • Canceling less than 24 hours before your appointment by phone / text / email
  • Canceling less than 48 hours in advance for extended time appointments (double appointments with the doctors or massage / gyro greater than 1 hour)

We are always understanding in emergency situations and we always give at least one free unquestioned miss per year.  After that, late cancellation of an appointment may be subject to a cancellation fee.  If you are charged a late cancellation fee, the fees are as follows:

  • The charge is 50% of the self-pay cost of a visit if you contact us.
  • Complete no shows with no contact to us are charged at 100% of the self-pay cost of a visit.
  • Extended time on a visit without 48 hours notice of cancellation may be charged 100% of the extended time fee.

Late fees and no-shows are charged to your credit card on file immediately.  If the card is declined, no further visits are allowed until the fee is paid.

What happens with non-payment of my overdue bills?

We require all patients to keep a credit card on file and if your bills have not been paid to us by 90 days post service, we will auto-bill the card on file.  Be aware that if your account is over 120 days due, your credit card on file is declined, and we have not had a response from you, your account will be shut down and no further visits are allowed until you no longer have a balance older than 120 days.  If no satisfactory payment plan arrangements have been established, this may lead to a permanent ban on the account and your account may be forwarded to a collection agency.

Visiting from outside the Chicagoland and want to come to our office?

We would love to see you and are happy to submit claims to your PPO insurance on your behalf. We do require a credit card be kept on file for billing purposes at your first visit. Due to some benefit limitations, some policies do not cover treatment outside of your home area. Please check your benefits with your insurance company before scheduling an appointment.


FAQ at Active Body Chiropractic | (312) 922-9868